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Legal Stuff

Returns Policy

1)  Unless stated otherwise, All hardware purchased from our store are subject to a standard manufacturers (materials and/or workmanship) warranty period. Warranty covers the Unit as shipped to you.


2)  If an item is found to be faulty, within first 30 days, the item will be treated as "Dead on Arrival" (DOA). Please retain ALL packaging for 30 Days. Please retain your Invoice for warranty confirmation, if required.


3)  The DOA period is 30 days from your invoice date. Please contact the product's manufacturer to confirm your issue. DOA claims are eligible for a refund or replacement after the faulty item has been returned and tested to confirm issue. 


4)  Outside of this period, the item will be processed as a standard warranty case. Please Note: Physical Damage is not covered by DOA or warranty.


5) No Returns Accepted if the buyer changes their mind or have made an incorrect choice by their own decision.


6) The returned Item MUST be in ORIGINAL condition e.g. including product packaging and must be complete or this will affect your right to a refund or replacement.


7) If you are returning an item, please ensure that you take out Insurance and Tracking with your shipper, as Ecom Computers cannot be held responsible for lost or damaged items, whilst in transit.

Website Terms and Conditions

Ecom Computers Website Terms and Conditions of Use and Sale. 

For all users, these terms and conditions constitute a legally binding contract between you (the user) and Ecom Computers P/L (Ecom, the owner). 

By viewing, downloading or purchasing any of the materials contained in this website, you agree to the terms and provisions as outlined below. 

If you do not agree to them, do not purchase, use or download materials from this site. 

For Australian Consumer Law rights and obligations, please visit https://www.accc.gov.au/system/files/Consumer%20Guarantees%20A%20guide%20for%20consumers_0.pdf

These Terms and Conditions and website use, are governed by and constructed for use in accordance of Australian Laws, Ecom makes no representations that this website complies with any other countries laws.

Ecom Computers will notify and refer any suspected illegal activity to the relevant Law Enforcement Authorities.

Ecom reserves the right to amend, update, remove these terms of sales, website functionality or stop/suspend the website operation to you, from time to time, without notice. Amended terms and conditions will be posted on the Website and will become effective immediately after posting. By continuing to use the Website after the revised and/or amended terms and conditions have been posted, you agree to be bound by the revised and/or amended terms and conditions. In the event any part of the Terms and Conditions is found to be unenforceable then you agree that they will be severed from the Terms and Conditions and the remainder of the Terms and Conditions will remain in full force and effect.

This site and the data contained in it are supplied solely for informational use. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act, no part may be reproduced or re-used for any purpose whatsoever without written permission from Ecom Computers Pty. Ltd. However, users may download and print individual information for their own private use. This website and the information contained within are copyrighted 2018 Ecom Computers Pty. Ltd.

This website may contain advertisements and information provided by third parties. Ecom Computers rely on the respective Manufacturers supplying accurate information in relation to their products. There may be technical inaccuracies, photographic inaccuracies, typographical errors or pricing inaccuracies in this website or its contents that Ecom is not aware of. 

Ecom would appreciate notification of any detected errors, via phone call or email (pitt@ecomcomputers.com.au). Ecom Computers, its associates and/or partners make no representations about the accuracy or suitability of the information or links provided on this website. 

The information is provided as is without express or implied warranty. You use the information and links at your own risk. Ecom Computers takes no responsibility for the content of internet sites that are linked internally and externally.

Ecom Computers, its associates and partners exclude all warranties whether express, implied, statutory or otherwise, relating in any way to this website or your use of this website, and liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of the information on or access through this website for any reason whatsoever (including negligence).

Where any statute applies, to any term, into your use of or any arrangement arising out of the accessing of this website, and that statute prohibits the exclusion of that term, then that term is included. If and to the extent permitted by the statute, Ecom Computers and its associates and partners liability or any breach of such term is limited to the resupply of goods or services.

Ecom Computers recognises and respects the trademarks and registered trademark holders. Ecom Computers logo is a trademark of ECOM COMPUTERS PTY. LTD. (ACN 082 928 943 / ABN 23 082 928 943)


All Company Names, Organisation's, Product(s) or Service(s) names or logos referenced in this

website may be trademarks or registered trademarks of their respective owners. The absence of a product or service name or logo from this list does not constitute a waiver of the respective owners' trademark or other intellectual property rights concerning that name or logo.

Some goods and services may not be stock at time of ordering and may require ordering from our warehouse. In such cases you will be notified via email and/or phone.


Some items may be listed as "Ex-Demo" or "Refurbished." These goods may have been used or have cosmetic blemishes or limited functionality, and as such, any issues, will be listed/described as fully as possible. 

All prices listed are inclusive of GST and are in Australian Dollars.

Ecom Computers endeavours to dispatch orders within 1 business day of receiving payment and uses Australia Post or our nominated courier to deliver our goods to Australian States and Territories. Delivery times supplied should be used as a guide only and will vary depending on the recipients location. Remote locations generally take longer. The recipient usually needs to receive and sign for the delivery. If an incorrect delivery address or re-delivery incurs an additional cost then the recipient agrees to pay for such costs.


The Consumer Guarantees provided under Australian Consumer Law have no set or fixed time limit. The applicable time limit on the Consumer Guarantee for your purchase is determined by the price and nature/type of Goods you purchased. Consumers may be entitled to remedies under the Consumer Guarantee after the manufacturer’s warranty expires.


It is recommended that you retain all packaging for at least 30 days after receiving your order.

Ecom has a general obligation to provide customers with solutions where a problem arises and can manage a warranty claim on your behalf, however, any claims can usually be processed quicker and more efficiently by communicating directly with the manufacturer.

We only accept a return if the goods purchased are faulty or don't match the description. 

We cannot accept ANY returns for Software, Software Licenses or any opened Toner Cartridges.

We don't accept returns if the buyer has changed their mind, do not like their purchase, does not run software not supplied with the product, or have made an incorrect choice after received the goods. 

Any faults caused by upgrading or updating hardware, operating systems, firmware or BIOS, do not qualify as a faulty product. Warranty only covers the unit as originally sold. 

Ecom and its suppliers, reserve the right to repair/replace or refund (after testing to confirm any fault) at our/their discretion. Some options for repair/replace or refund are time critical.

Buyers must pay for the postage to return any faulty product back to us. 

All are returned items must have a copy of your invoice included. Failure to supply a copy can lead to denial, or extended delays, in processing your claim.

Returned Item(s) must be in original condition e.g. product packaging must be complete or this will affect your right to a refund or replacement. 

If you choose to have your money refunded we will refund you the total amount paid less postage and Fees

Full payment is required before orders are dispatched.

Information, specifications and prices are subjected to change without notice.

Product images used on this website are for illustration purposes only.

Copyright 2018 Ecom Computers Pty. Ltd. All Rights Reserved.